This Privacy Policy (“Policy”) outlines the manner in which Vivetha Business Consultancy LLP (“Company,” “we,” “our,” or “us”), operating under the trade name PropLyst, collects, processes, stores, shares, and protects personal data of individuals (“User,” “you,” or “your”) who access and use the website and/or the mobile application.

This Policy has been formulated in accordance with applicable data protection and privacy laws in India, including but not limited to the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing, browsing, or otherwise using the Platform, you expressly consent to the terms of this Privacy Policy and agree to be bound by its provisions. If you do not agree with this Policy, you should immediately refrain from using the Platform.

The Company may collect and process various categories of User Information.

Personal Information may include full name, email address, contact number, residential or business address, government-issued identification details such as PAN, Aadhaar, or Passport where required, and payment-related information for transactional purposes.

Non-personal information may include IP address, browser type, operating system, device model, usage data such as pages visited and session duration, and cookies or similar tracking technologies.

We may also receive information from third parties, including business partners, financial institutions, government authorities, or verification service providers in connection with transactions, compliance, and fraud prevention.

The Company collects and processes User Information to facilitate property transactions, including buying, selling, renting, or leasing real estate properties.

Data may also be used to verify identities, prevent fraud, comply with regulatory obligations, send transactional emails, service-related updates, and alerts.

Subject to user preferences, the Company may also inform users about offers, promotions, and property listings.

User Information may further be used to address complaints, disputes, support requests, legal obligations, and safety or security concerns.

The Company does not sell, trade, or rent User Information to third parties.

However, information may be disclosed in response to legal obligations, court orders, subpoenas, or regulatory inquiries, and to enforce Terms of Use or prevent fraudulent activities.

Information may also be shared with third-party vendors, agents, contractors, hosting providers, analytics partners, identity verification providers, payment processors, brokers, agents, developers, or financial institutions where necessary to facilitate platform operations or transactions.

In the event of a merger, acquisition, asset sale, or business restructuring, User Information may be transferred to the successor entity.

Transactions within the App may be processed through Google Play Store or Apple App Store and are subject to their respective terms and refund policies.

PropLyst does not store, process, or have access to users’ financial data related to such app store transactions.

Refunds, disputes, or chargebacks relating to those purchases must be handled directly through the relevant app store support system.

The Company retains User Information only for as long as necessary to fulfill the purposes described in this Policy or as required under applicable laws. Even after account termination, certain information may be retained for audit, compliance, and legal obligations.

We implement appropriate technical, administrative, and organizational safeguards to protect User Information against unauthorized access, misuse, loss, disclosure, or alteration.

These safeguards may include encryption, access control mechanisms, and regular security audits.

Despite best efforts, no system is completely secure. Users are encouraged to protect their credentials and take appropriate precautions.

Users must not attempt to modify, reverse-engineer, or exploit the App’s code or security protocols, and use of rooted, jailbroken, or otherwise unauthorized devices may result in account suspension.

Automated access, including bots, scrapers, and non-human interaction, is prohibited.

By using the platform, users may grant access to certain device features as necessary for providing services.

This may include geolocation services for property recommendations and geo-tagging, push notifications for alerts and promotional communication, camera and storage access for uploading property images and documents, and optionally contact list access for referrals or sharing property details.

Failure to grant such permissions may limit platform functionality.

The Platform may use cookies, web beacons, and similar tracking technologies to improve user experience and analyze service performance.

Users may disable cookies through browser settings, though doing so may limit access to certain features or reduce platform functionality.

Users may request access to, correction of, or updates to their Personal Information by contacting the Company.

Users may opt out of promotional emails by using the unsubscribe instructions included in such communications.

Users may also request deletion of their information, account deactivation, or restriction of data processing, subject to legal, regulatory, and operational retention requirements.

Requests may be made by contacting support@propertytrades.com.

The Platform may contain links to third-party platforms and may integrate services such as analytics tools, payment gateways, mapping services, or messaging systems.

The Company does not control, endorse, or assume responsibility for the privacy practices, policies, or actions of such third-party services.

Users are encouraged to review the privacy policies of any third-party platforms they access or use through the Platform.

The Platform is not intended for individuals under the age of 18 years.

The Company does not knowingly collect personal data from minors. If such information is discovered, appropriate steps may be taken to delete it.

PropLyst does not guarantee uninterrupted platform performance across all devices, browsers, operating systems, or network environments.

Users are responsible for ensuring their device meets system requirements and is free from malware, unauthorized modifications, or outdated software.

The Company is not liable for data loss, account breaches, or security failures caused by user negligence, third-party interference, or device-related vulnerabilities.

PropLyst shall not be liable for direct, indirect, incidental, or consequential damages arising from use of the platform, including loss of data, revenue, business opportunities, service disruptions, crashes, bugs, breaches, or unauthorized access caused by compromised credentials or negligence.

Users agree to indemnify and hold harmless PropLyst against claims, disputes, damages, or liabilities arising from their use of the platform.

The Company reserves the right to modify, amend, or update this Privacy Policy at any time without prior notice.

Any updates will be posted on the Platform, and continued use of the services after such updates shall constitute acceptance of the revised Policy.

PropLyst reserves the right to suspend, restrict, or terminate user accounts without notice where users violate applicable terms or misuse the platform.

Users may also voluntarily delete their accounts through in-app settings or by contacting support@propertytrades.com.

For inquiries, concerns, or to exercise your rights under this Privacy Policy, you may contact PropLyst through the following details:

Email: support@propertytrades.com

Address: M/s. S.S Construction, 6-2-30/B, Flat No: 102, Empress Court Building, Opp Go Gas, Above Royal Furniture, Lakdikapul, Hyderabad, Telangana - 500004

Phone: 7075210689

By accessing or using the PropLyst platform, whether through the website or mobile app, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the Terms and Conditions.